I'm not a tremendous fan of devoting massive amounts of public resources to "special events" which are directed at one time tourists instead of devoting massive amounts of resources to serving your regular customers, but, still, even an incompetent transit agency should recognize that Teh Superbowl is probably the time to get it right because of all the attention. It's also the moment when, presumably, you can mobilize more resources than are normally available to you just by claiming you'll need them. And, actually (see below), the resources were mobilized! Then they just sat there.
It's probably important to figure out why.