This example of what AI might be able to do on your phone for you is a good example of these people not understanding how things work and why.
For example, an AI agent may one day be able to go through the notes from your doctor’s appointment, check with your insurance company about coverage and schedule an MRI visit, Samat said.
Do we think this type of thing isn't seamless now because it is such a complicated problem that we need "AI" to handle it for us? Or do we think these things are difficult because your insurance company wants them to be?
Why do we think that The Computer has up until now not been able to help schedule an appointment for you - insurance verified - the instant the doctor's staff hits the referral button? Has The Computer been too stupid to do this? Is that really why?
I mean, you just need: staff hits referral, insurance company approves, you get email with link you can click on to make an appointment at nearby options? Could The Computer in 2010 really not handle this perfectly? In 2020?
This is complicated by design, not due to lack of technology.
