In one Slack room, two employees who work in the Times’ customer service center were stunned by the rate of cancellations.
Employee A: they have to first get aligned on what the company is going to say
which is always tougher
Employee B: 172 cancels so far for this…. every time I refresh it just grows faster and faster
Employee A: 203 editorial cancellations between 4 - 5 = the highest hourly total ever in the data we have
buckle up everyone!
