Friday, November 10, 2023

Despite Everything They're Still Human

Another staffer said it did not occur to her superiors that some constituents would have personal ties to Gaza, which she realized when a caller said the bombardment had just killed most of his friend’s family.

“The statement we’re authorized to use doesn’t contain any sympathy,” the staffer said. “It isn’t part of any statement to say, I’m so sorry that happened to you.” She went off script to tell the caller she was sorry.